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Giftat is a user friendly marketplace for selling online gift items. We at giftat aim to providing you with the highest quality of service, and best customer support. Nevertheless, for best user experience, we recommend that you read and understand the following terms and conditions before proceeding further:

  1. Giftat uses Paypal as a payment gateway, therefore, all prices will be converted to US Dollars. Giftat cannot guarantee that the amount deducted from your card will exactly match the amount shown in giftat web page, as this amount depends on the exchange rate used by the user’s bank. Nevertheless, the difference is expected to be of a very small value.

  2. Orders placed and confirmed after 11:00 AM but before 4:00 PM UAE time will be picked delivered to destination during the next working day.

  3. Orders placed and confirmed after 4:00 PM UAE time will be delivered during two working days.

  4. Delivery service is not available on Fridays and Saturdays, therefore, all orders placed and confirmed during weekends will be delivered during the next 2 working days.

  5. Delivery service is not available during public holidays, therefore, all orders placed and confirmed during public holidays will be delivered during the next 2 working days.

  6. For complains about any completed transaction please contact [email protected]. Our team will work to get your issue resolved at the earliest possible.

  7. Please note that we are receiving a huge number of daily emails, so please allow 3 to 5 work days before we respond back to you.

  8. Users of Giftat services are encouraged to use professional language while speaking with our teams through Live Chat, What’s up or email enquiry. Abusive language and personal insults will not be tolerated.

  9.    In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.